Shipping Policy

Shipping & Delivery Policy

At Drift Interiors UAE, we aim to provide a smooth and reliable delivery experience for all our customers. Please review the details of our shipping and delivery policy below.

Delivery Areas

  • We deliver across the United Arab Emirates

  • Free delivery is offered within the Dubai Emirate

  • A flat delivery fee of AED 300 applies to all orders delivered outside Dubai Emirate

  • We do not ship directly outside the UAE

If you wish to arrange delivery via an external courier or freight forwarder, we are happy to assist with collection. However, liability transfers once items leave our warehouse, and Drift Interiors UAE cannot be held responsible for loss or damage thereafter.

Delivery Timeframes

Delivery times vary depending on the product type:

  • Beds: 2-4 weeks

  • Headboards, benches & footstools: 2–4 weeks

  • Marble furniture: 2-4 weeks

Delivery timeframes are estimates and may vary during peak periods or due to external factors. We will confirm your delivery date once your order is ready for dispatch.

Delivery Process

  • Our customer service team will contact you one day prior to delivery to confirm details

  • Deliveries are scheduled in advance and arranged at a mutually convenient time

  • Items will be delivered to the room of your choice, provided there is safe and clear access

Please ensure we are informed in advance of any access restrictions, including:

  • Stairs or high floors

  • Narrow hallways or doorways

  • Restricted parking or building regulations

Failure to disclose access limitations may result in additional charges or an aborted delivery.

Assembly services for larger items, including beds and marble furniture, may be available upon request and will be confirmed at the time of booking.

Missed or Failed Deliveries

If a scheduled delivery is missed or cannot be completed due to access issues or customer unavailability, additional charges may apply for re-delivery. Please contact us as soon as possible if you need to reschedule.

Inspecting Your Delivery

  • We strongly recommend inspecting all items upon delivery

  • Any damages, defects, or issues must be reported to us within 48 hours of delivery

  • Please retain all original packaging until you are fully satisfied with your order

Failure to report issues within this timeframe may affect our ability to assist.

Contact Us

If you have any questions or concerns regarding delivery or shipping, please contact our customer service team at:
info@driftinteriorsae.com